Your parking ticket will show up on the website 8 hours after it is issued. If you check the website before that, your parking ticket will not yet be online. We recommend opening the website again at a later time.
The assessment number is found at the top of the parking ticket. This is a 12-digit of 14-digit number. The first six digits of this code indicate the date, the next four digits indicatest the time at which the parking ticket was issued.
Additional levy is the legal term for a parking fine. You did not pay (enough) parking fees (parking tax). We charge this tax by means of an additional levy (parking ticket). We require you to pay the amount due including administration costs.
Yes, you first need to pay the parking ticket and CANNOT wait until it is determined whether your appeal is well-founded or unfounded. If your appeal is declared well-founded, we will refund the amount to your account as soon as possible.
The amount of the parking ticket consists of the parking fee payable for at least one hour, plus administrative costs. These amounts have been determined in the municipal law. Submitting an appeal against the amount of the parking ticket is pointless.
You can always submit an appeal against a parking ticket. However, you need to provide proof that you were not present at the relevant location with your car at the moment the parking ticket was issued. Our parking inspectors check your data based on the data known about your car at the RDW. If it is plausible that this data matches and is accurate, it is pointless to submit an appeal.
You can always submit an appeal against a parking ticket. However, it is important that your parking card for people with disabilities (and parking disc) were visible to the parking inspector. Was this not the case? Then submitting an appeal is pointless.
No, there is no point in submitting an appeal. Appeals that indicate that the pay and display machine was defective are not granted. The law assumes that in that case, you walk to a different machine to pay the parking fee. In addition, there is a malfunction number on the machine which you can use to report the malfunction.
It must be concretely visible to the parking inspector or scan vehicle that you are loading and unloading. If this is not the case, then you are likely not loading or unloading. In that case, submitting an appeal is pointless.
Yes, you need to terminate your current parking permit. This permit is not valid outside the relevant district. After you have terminated your old parking permit and your address change is known to the municipality, you can submit an application for a new resident permit.
Yes, if you have opted for automatic renewal in combination with direct debit, we will automatically extend your parking product at the end of the term. You will receive an invoice, but you don’t have to do anything with this.
You can only apply for a parking permit if the registration is in your name of BSN. A parking permit whit surcharge, a parking permit for businesses and a parking permit for lease vehicles are exceptions for this rule. In these cases, the vehicle does not need to be registered to your name of BSN.
Has the collection failed? That can happen. The direct debit for the future parking products will continue. However, you still have to pay us the amount that we were unable to write off. We will automatically send you an e-mail with our payment details and ask you to transfer the amount to us yourself for 1 time. Is this not possible? Then contact Parkeerservice Arnhem.
If the period of 5 days has expired, you can no longer upload a proof of payment. We advise you to pay the parking ticket and submitting an appeal. As soon as your appeal is granted (because you have a valid proof of payment), we will refund you the amount as soon as possible.
You can request a digital visitor arrangement via the Digital Parking Desk. For your application, you need your BSN or DigiD. Make sure you have this ready. After registering, you will receive the login details via e-mail. With the registration, you must prepay at least €5.50 in parking credit. Your credit has unlimited validity.
Go to bezoek.parkeer.nl to sign up your visitors using your login details. The Visitor App is an website, which means it can easily be used on your computer, tablet or smartphone. Downloading a special app is not needed. Tip! Save the website bezoek.parkeer.nl in your favourites.
Yes, as soon as your digital visitor arrangement has been cancelled via the Digital Parking Desk, you can claim the remaining credit. You can do this by logging into bezoek.parkeer.nl after termination.
Yes, you can. You do need to make an appointment for applying for a permit. We recommend submitting your application for a parking permit online via arnhem.parkeer.nl. Online applications are processed immediately. Do you need help with your application? Then you can contact the Customer Contact Centre at 088 126 14 44. Our employees are happy to help you.
You can change your business parking permit as follows:
Select the option ‘Request Parking Product’ on arnhem.parkeer.nl, log in and click on your e-mail address in the top right;
You can view your active parking products in your ‘My Account’environment. Select the right parking permit and click on ‘change license plate number’;
Enter the new license plate number and optionally provide a start date, start time, end date and end time fort he license plate number change. You can also choose between the “Permanent and Temporary’options here. Then click ‘save changes’;
Your new license plate number is now shown under the heading ‘Active license plate numbers‘.
Sometimes, a parking ticket is wrongly issued. If this happens, send us your proof of payment (statement of account, receipt or print screen from parking app) within 5 days by uploading it on arnhem.parkeer.nl. You can do this as follows:
Select a reason:
I had a card;
I was registered on the app;
I have a permit;
Enter the assessment number, license plate number and e-mail address and upload your proof of payment.
Then click on the ‘Send’ button. Your proof of payment has now been uploaded successfully.